fa9la Terms and Conditions – Know Your Rights Before You Play

1 Acceptance of Terms

By accessing or using the fa9la platform — whether through a web browser, mobile browser, or any other means — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and fa9la. If you do not agree with any part of these terms, you must not use the fa9la platform.

These Terms and Conditions apply to all users of fa9la, including registered players, visitors browsing the platform, and anyone who interacts with fa9la's services in any capacity. Using fa9la after any update to these terms constitutes acceptance of the updated version. fa9la recommends reviewing these terms periodically to stay informed of any changes.

2 Eligibility and Registration

To register and play at fa9la, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of a fa9la employee.
• You must not have been previously excluded or banned from fa9la or any affiliated platform.
• You must provide accurate and truthful information during the registration process.

fa9la reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment method where possible. fa9la takes age verification seriously and cooperates with any applicable regulatory requirements in this regard.

Each player is permitted to hold only one account at fa9la. Registering multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is a violation of these terms and will result in all associated accounts being closed and balances being forfeited.

3 Account Responsibilities

You are solely responsible for maintaining the security of your fa9la account. This includes keeping your password confidential, not sharing your login credentials with any other person, and ensuring that your account is not accessed by anyone other than yourself. fa9la will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to maintain adequate security.

If you suspect that your account has been accessed without your authorisation, you must contact fa9la support immediately. fa9la will investigate the matter and take appropriate action, which may include temporarily suspending the account while the investigation is ongoing.

You are responsible for ensuring that all information associated with your fa9la account is accurate and up to date. This includes your name, contact details, and payment method information. Providing false information is a violation of these terms and may result in account closure and forfeiture of any balance.

4 Deposits and Payments

fa9la accepts deposits through bKash, Nagad, and Rocket. These are the primary payment methods supported on the platform and are available to all registered players in Bangladesh. Deposits are processed instantly in most cases. If a deposit does not appear in your fa9la balance within a reasonable time, contact the support team with your transaction reference number.

All deposits must be made from a payment account registered in your own name. fa9la does not accept deposits from third-party payment accounts. If a deposit is received from a payment method that does not match the account holder's name, fa9la reserves the right to hold the funds pending verification and to return them to the source if verification cannot be completed.

• Minimum deposit amounts are displayed at the time of deposit and are set at a level accessible to most players.
• fa9la does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.
• fa9la reserves the right to refuse or reverse a deposit if there are reasonable grounds to suspect fraudulent activity.

5 Withdrawals

Withdrawals at fa9la are processed to the same payment method used for deposits — bKash, Nagad, or Rocket. Withdrawals can only be made to a payment account registered in your own name. fa9la does not process withdrawals to third-party accounts under any circumstances.

Before your first withdrawal, your account must be verified. The verification process requires you to confirm your identity by providing the information requested by the fa9la support team. This is a one-time process. Once your account is verified, future withdrawals are processed without additional identity checks under normal circumstances.

• Withdrawal requests for verified accounts are typically processed within five minutes during normal operating hours.
• Minimum and maximum withdrawal amounts are displayed at the time of the withdrawal request.
• fa9la does not charge withdrawal fees. Any charges applied by your mobile banking provider are outside fa9la's control.
• Withdrawals of bonus-derived funds are subject to the wagering requirements associated with the relevant bonus being fully met.
• fa9la reserves the right to request additional verification documents before processing large withdrawals.

6 Bonuses and Promotions

fa9la offers bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time the bonus is offered, including wagering requirements, eligible games, minimum deposit amounts, time limits, and maximum withdrawal limits on bonus-derived winnings. These specific terms take precedence over any general statements about bonuses.

Wagering requirements specify how many times the bonus amount — or in some cases the bonus plus deposit amount — must be wagered before any winnings derived from the bonus can be withdrawn. For example, a bonus with a 30x wagering requirement means the bonus amount must be wagered 30 times in total before a withdrawal can be requested. The specific wagering requirement for each bonus is stated clearly when the bonus is offered.

• Bonuses are credited to your fa9la account automatically or upon request, depending on the specific promotion.
• Only one welcome bonus is available per player, per household, and per payment method.
• fa9la reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• If fa9la determines that a player is abusing bonus terms — including through coordinated play, arbitrage, or exploitation of errors — the bonus and any associated winnings may be forfeited.
• Time-limited bonuses expire at the stated deadline. Expired bonuses and any associated winnings are forfeited automatically.

7 Game Rules

Each game available on fa9la is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing bets. fa9la is not responsible for losses resulting from a player's misunderstanding of game rules.

All games on fa9la use certified random number generators. The outcomes of all games are determined by these certified systems and are not influenced by fa9la or any third party. The published RTP figures for each game are accurate and apply to the certified versions of the games available on the platform.

• In the event of a technical malfunction during a game round, fa9la reserves the right to void the affected round and return the wagered amount to the player's balance.
• Bets placed and confirmed before a technical error occurs are considered valid unless the error directly affected the outcome of the round.
• fa9la is not responsible for losses resulting from internet connectivity issues on the player's side during a game session.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

8 Prohibited Conduct

The following activities are strictly prohibited at fa9la and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:

• Registering more than one account at fa9la, whether under your own name or any other identity.
• Using automated software, bots, or scripts to place bets or interact with the platform in any way.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software errors, glitches, or vulnerabilities in the fa9la platform or any game.
• Using stolen, fraudulent, or unauthorised payment methods to make deposits.
• Engaging in money laundering or any activity that violates applicable financial regulations.
• Providing false information during registration or the verification process.
• Attempting to manipulate game outcomes through any means not sanctioned by the game rules.

fa9la monitors accounts and transactions for signs of prohibited conduct. If prohibited conduct is detected or reasonably suspected, fa9la will suspend the account, conduct an investigation, and take appropriate action. Players who believe they have been incorrectly flagged may contact the support team to initiate a review.

9 Responsible Gaming

fa9la is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available through your account settings or by contacting the support team.

If you feel that your gaming is becoming problematic — if you are spending more than you can afford, chasing losses, or finding it difficult to stop — fa9la encourages you to use the self-exclusion tool or contact the support team for assistance. Self-exclusion can be applied for a defined period or indefinitely. During a self-exclusion period, your account will be suspended and you will not be able to access the platform.

• Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately when reduced.
• Session time reminders notify you when you have been playing for a specified duration.
• Cooling-off periods temporarily suspend your account for a period of your choosing.
• Self-exclusion permanently or temporarily closes your account and prevents re-registration for the duration of the exclusion.

fa9la will not send promotional communications to players who have self-excluded. If you receive promotional material after self-excluding, contact the support team immediately so the issue can be resolved.

10 Privacy and Data

fa9la collects and processes personal data in accordance with its Privacy Policy. By registering at fa9la, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy is available at /privacy-policy and forms part of these Terms and Conditions.

fa9la uses your personal data to operate your account, process payments, verify your identity, provide customer support, and comply with applicable legal and regulatory obligations. fa9la does not sell your personal data to third parties. Data is shared with third-party service providers only where necessary to operate the platform and only under appropriate data protection agreements.

11 Account Termination

You may close your fa9la account at any time by contacting the support team. Upon closure, any remaining balance in your account will be returned to your registered payment method, provided that all wagering requirements associated with active bonuses have been met and there are no outstanding verification requirements.

fa9la reserves the right to suspend or permanently close any account at its discretion, including in cases of suspected fraud, violation of these terms, prohibited conduct, or failure to complete the verification process within a reasonable time. In cases of account closure due to a terms violation, fa9la may forfeit any balance associated with the account depending on the nature of the violation.

• Accounts that have been inactive for 12 consecutive months may be classified as dormant.
• Dormant accounts may be subject to an inactivity fee as stated in the account settings section of the platform.
• Players will be notified before any inactivity fee is applied and given the opportunity to reactivate their account.

12 Changes to Terms

fa9la reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "Last Updated" date. For significant changes, fa9la will notify registered players through the contact details associated with their account.

Continued use of fa9la after the publication of updated terms constitutes acceptance of those terms. If you do not agree with any changes to the terms, you should stop using fa9la and contact the support team to close your account and arrange the return of any remaining balance.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any specific point before registering or depositing, the fa9la support team is available 24/7 through live chat on the platform. You can also reach the team by email at [email protected].

The support team can explain any aspect of these terms in plain language and will respond to all enquiries promptly. fa9la is committed to making sure every player understands what they are agreeing to before they start playing.